I have already made a post on this blog about why some shops lost my business. Now I am going to tell you why a business lost my business. I needed an eye test and due to circumstances beyond my control was forced to cancel the appointment three times, however I made sure that I let the optometrist shop know in advance. When I cancelled the third time (over the phone), I asked the girl to make me a new appointment. She refused and delivered me a condensing lecture, then she told me to make an appointment on the morning that I needed the test. I was so upset with this unexpected rudeness and told her that I had not cancelled for trivial reasons. It made no difference to her. I did not want to go back there. My health fund also runs a similar shop and I took my business there. The first shop has lost a lifelong customer and a considerable amount of money, because I will never bother with them again on account of this horrid employee. When I told the optometrist at the shop run by my health fund what had happened at the first shop, he was astounded at the rude way that they dealt with me.